NH Gran Hotel Casino de Extremadura

The facilities are excellent, the room was quiet (with a nice view of the Guadiana river) and the location was also very good (close to the bridge that leads to the old town). But the highlight was the amicability and professionalism of its staff, particularly DAVID at the reception who went out of his way to give us a nicer room and much earlier than the standard check-in time. This is the attitude that differentiates certain hotel staff from others, and DAVID's attitude in pleasing the customer is rated at the top of his profession. I congratulate NH Extremadura for the quality of its staff, as represented by DAVID.

When we arrived, first of all, I hadn't realised it was a 5 star hotel. Then we were told we were being upgraded. The chap at reception was excellent, so friendly and helpful, and the bearer of good news too obviously. Our room was superb, and, later, after coming back from an evening in the lovely Plaza Alta, he gave us a voucher for free drinks in the casino. So that was a bit of an experience too. We didn't do any gambling of course, but interesting to watch for a bit. The breakfast room has superb views towards the 'old town' on the other side of the river, and breakfast was fine. And to top it all, Badajoz itself is a lovely city. We were only staying there as it is a stopping off point for getting to Portugal by train. Incredibly there are only 2 entrance and exit points by train to and from Portugal, each with only 2 trains a day. Badajoz to Entroncamento is on, the other is Porto to Vigo. And the 2 trains from Badajoz are one coach diesel units.

This hotel was lovely, the bedroom extremely comfortable with a huge bed. The hotel restaurant was excellent, with wonderful food and wines. The food was also great in the Casino bar. The staff were very efficient and helpful and the underground parking was excellent.

Extremely spacious bedroom with a lovely shower and toiletry. The bed was very comfy and had everything we needed after hours of driving. The hotel lobby is beautifully designed with a modern and vibrant approach. There is a small gym with treadmill and cardio options but also some dumbbells to enable you to have a fair workout. As a plus, there is free water and apples in the gym, a good way to refresh after a hard sesh. I would certainly recommend this hotel

Nice hotel, modern, beautiful room, fresh and healthy breakfast . Breakfast assistance was very polite offered his help a couple Of times . Casino is always fun, good and positive atmosphere where you can play roulette, black jack and poker . Front desk was very friendly and professional. Thanks a lot